Follow the window instructions to add the Data Type, Schedule, and any custom scripts.
After you add this Data Source to an application or bot, you can choose it in the application Details window and double-click it to open the Data Source Details window.
Click the pencil icon to Edit the Data Source parameters.

Select the Cloud Files radio button, choose the name of your Google Cloud Storage integration, and then add the parameters for the path, drive id, and filters you want to use as sources.

Enhancements

The following enhancements have been added to the Aisera GenAI Platform in this release.

Data Ingestion

The following enhancement has been added to Data Ingestion in this release.

New Skip Media Option for Knowledge Base Crawls

You now have the option of skipping media file URLs when your bot is crawling a knowledge base to gather (ingest) data.

To set up the Skip Media option:

Navigate to Settings > AiseraGPT in the Admin UI.
Choose your application or bot with the data source containing a scheduled crawl to ingest data.
Scroll down the Details page to the Data Sources section.

Select the row that contains the Data Source where you want to add the Skip Media option.
Click the pencil icon in the upper-right corner of the Application Details screen to open the Data Source Configuration window.
Click the Advanced settings tab.
Select the Skip Media Files checkbox.

Knowledge Generation

The following enhancements have been added to Knowledge Generation in this release.

New Status Field for Knowledge Written to SOR

You can now add a Status column in the Generated Knowledge table to track the progress of documents that you are writing back to your Source Of Record.

To add a Status Column:

Navigate to Content Generation → Knowledge Generation.
Click on the three dots in the top-right corner of the table grid.
Select Add/Remove Columns and add the new column called Status.
Select the documents you want to publish to the source system (such as, Salesforce, ServiceNow, Confluence).
Go to Actions → Publish to SOR.
Click on the refresh icon in the Status column to view the progress.

Status Indicators:

Publishing Underway – Document publishing is in progress.
Published – Document has been successfully published.
Failed – Publishing was unsuccessful.

Channels

The following enhancements have been added to Channels in this release.

Webex, MS Teams and Slack Channels Now Support Markdown

Previously, when you created a new Aisera application or bot, Webchat Markdown Support was enabled by default. Now it is also enabled for WebEx, MS Teams, and Slack Channels.

Note: Ensure the channel is not open when editing the configuration.

To disable the Markdown Support:

Navigate to Settings > AiseraGPT.
Open an existing application or bot.
Choose the pencil icon to see the Details page for that bot.
Scroll down to the Channel section.
Double-click on the line of the Channel that you want to modify.
Uncheck the Enable Markdown Syntax field (while the channel is not open).

SMTP for Email Channel in Campaigns

You can now use your own SMTP configuration within your Tenant Configuration Settings for the Aisera Email channel in Campaigns.

Previously, the Aisera platform email features were not using the data from the Tenant SMTP Configuration. Now the Campaign feature supports selection of your preferred SMTP configuration.

When configuring a Campaign, add an Email channel to your bot and use it as the channel to send campaign information.

Set the SMTP details configured in your app’s tenant settings.

The default is Aisera's SMTP server.

AI Workflow Studio

The following enhancement has been added to AI Workflow Studio in this release.

Setting Max File Count in User Input Node

You can now use the AI Workflow Studio’s User Input Node to set the maximum number of files for attachments, if you are using the Webchat channel with your bot.

To edit a Workflow node, hover your cursor over the node you want to edit while you have the workflow displayed as a graph on the canvas. Then click the pencil icon that appears below your cursor, and you will see the node edit window.

Features

Integration

Google Cloud Storage