Click the pencil icon to edit the Copilot Details. This brings you to a set of three Edit Channel - Copilot windows.
Choose Next at the bottom of the first window.
In the second window, choose the CSS Mode button.

Toggle the CSS Enabled button to ON.
Add the css attributes for your custom color and image.
Click the Next button and then the OK button to exit the Edit windows.

Knowledge Base Article Generation

The following features have been added to KBA Generation in this release.

New Feedback Ratings for Generated Articles

This release includes a new feedback mechanism for documents that you generate using the Aisera Gen AI platform.

Your bot users now have the option to provide feedback with the following choices:

Highly Accurate: This option indicates complete satisfaction with the generated answer.
Moderately Accurate: This option should be selected when the generated document is mostly correct, but has some issues. Sub-options are available to provide more specific details about the issue.
Inaccurate: This option is for when the generated document is incorrect. There are also sub-options available to specify what went wrong.

The sub-options that are available to the users change based on the radio buttons that the users choose.

Your bot users have the option to edit and resubmit their feedback. They can also delete the feedback, which will reset the section, making it appear fresh with all radio options unselected. The user can then choose to add new feedback or ignore it.

Accuracy Feedback Search Filters

Additionally, we have introduced a new Search filter option for KB Articles called KB Accuracy Feedback. This allows you to filter and view generated documents based on the feedback your bot users have provided.

The KB Accuracy Feedback field has also been added to the tabular section of the Knowledge Generation page, so you can see the corresponding feedback for each document.

To view these feedback fields in the list view on the Knowledge Generation page, navigate to Add/Remove Columns (represented by three dots) and add the field.

Enhancements

The following enhancements have been added to the Aisera GenAI Platform in this release.

Data Integration

The following enhancements have been added to Data Integration in this release.

Google Drive Supports Custom API Queries

In the Data Source Configuration for a Google Drive integration, there was previously a parameter called, Labels To Filter that was used to limit KB Article ingestion based on labels.

This field accepted a comma-separated list of label IDs to flag articles that are meant to be excluded; documents that contain them will not be ingested.

This field is now called File Search API Custom Query and in addition to label IDs, it now also accepts a Google Drive Rest API compatible query.

This enhancement allows you to perform a more flexible filtering; this query can exclude labels like the old functionality, or include labels (make sure that ingested documents must contain some specific labels), filter on other metadata like the Document’s Author field.

Agent Assist

The following enhancements have been added to Agent Assist in this release.

Tab Order Changed on Agent Assist Window

The Agent Assist tab now displays to the left of the Auto Resolution tab on the Agent Assist window.

Features

Channels

Copilot Supports Custom CSS