Total Sessions
Captures total number of user sessions that took place for a given time period
Average Daily Sessions
Captures average number of daily sessions that took place
Live Sessions
Captures number of live sessions where the virtual assistant is being engaged
Average Session Duration
Captures time taken from the time the user first engaged with virtual assistant to the time there was no activity or session timed out
Average User Session
Total number of conversation sessions that have occurred on average per user
Total Conversations
Captures total number of conversations that took place
Average Daily Conversations
Captures average number of daily conversations that took place
Average Conversation Duration
Captures average time from the beginning of a conservation to the end of a conversation
Average Conversations/Session
Captures average number of conversations per session
Average Conversations Responses
Total number of conversation messages or responses provided for a given period of time
Session Count Trend
Captures total count of user sessions over time
Session Locations
Captures count of sessions per country where the session originated
Total Users
Captures count of total users that have engaged with the virtual assistant for a given time period
New Users
Captures count of new/unique users that have engaged with the virtual assistant for a given time period
CSAT
Captures average Customer Satisfaction survey score for a give time period
New Users Trend
Trend count of new/unique users that have engaged with the virtual assistant over time
CSAT Trend
Captures CSAT score trend for user sessions over time
Web Page Sources
Captures count of user sessions that originated from unique web pages/URL’s
Comments
1 comment
Historical reviews of per-app session analytics for past months appears to still show "Live Sessions" -- sometimes in the thousands.
Also, individually adding together session counts for each app (Conversation Type=All, Resolution=All) does not seem equal the tenant total shown on the admin portal Home dashboard.
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