In previous releases, when a bot user gave Thumbs Down feedback for a bot Response, they could only give context for the thumbs feedback if they chose the Something Else button as the reason. If any other reason was selected, then the bot would proceed to an escalation flow.

You can now add context when you select any of the following options as the reason for the Thumbs Down response:

Completely Inaccurate
Missing Relevant Information
Difficult to Follow
Something Else

You can add the Thumbs Up/Thumbs Down feedback to other bots by clicking the pencil (edit) icon in the bot Details window and then selecting the Not Helpful Feedback checkbox in the General tab of the bot Configuration wizard.

The analytics for these Feedback options will show up as Unresolved Requests by Type on the Requests tab of the Pre-Built Analytics window.

New Feedback Comment Column

The Requests tab of the Pre-Built Analytics window now includes a Feedback Comment column.

The Feedback Comment column allows you to see the feedback comments for unresolved requests (where the bot user has entered a Thumbs Down response), without clicking on each request to see feedback on the Request Details page.

To see the Feedback Comment column:
1. Navigate to the Analytics >Pre-Built Analytics >Requests tab.
2. Click on Not Helpful Rate to get to the Unresolved Requests view.
3. Filter by Resolution Type and select Not Helpful - Something Else.
4. In the filtered view, click the ellipsis icon (3 dots) to Add/Remove Columns.
5. Add the Feedback Comment column.

Aisera Copilot

The following features have been added to Aisera Copilot in this release.

Ability to Customize File Parameters Message

You can now customize the message that bot users see before they upload files in the Aisera Copilot bot.

You can specify the following parameters in this message:

File size limit
File count per thread limit
Total file size per thread limit

The configuration settings for these parameters are located in the

Channel settings for your Aisera Copilot.

To set these parameters:
1. Navigate to Settings > AiseraGPT in the Aisera Admin UI.
2. Choose your Aisera Copilot bot.
3.Click on your Copilot Channel within the bot Details window.
4. Select the pencil (Edit) icon in the upper right corner of the Channel Details window.
5. Set the parameters according to your system space.

Data Ingestion

The following features have been added to Data Ingestion in this release.

Auto-Commit Setting Now Runs Index Jobs

Currently, you can schedule data source ingestion updates to your tenant. If the auto-commit flag is set to true in your Data Source Configuration, then the content is automatically approved and ingested.

Until this release, the ingested data was not used in Knowledge Base Article responses until you ran the Neural search and RAG indexing jobs after the data ingestion.

Now when the data source is updated, the system determines all applications/bots using this data source and automatically triggers search indexing jobs for those applications/bots. After the jobs are completed, the content is published and appears in live results.

Testing Tools

The following features have been added to Testing Tools in this release.

Test Suite Now Available to Customer Admins

An internal test tool, known as the Aisera Test Suite is now available to you via the Aisera Admin UI. This tool allows you to determine whether changes that you or others have made to your application/bot will affect the execution of the bot. The results tell you whether the application is a Match or Unmatch when compared to the original bot execution.

The Test Suite gives you:

The ability to validate that all the conversations and phrases generated from KB Articles are working as expected after any major product upgrade or release.
The ability to test how any configuration changes you make to the application will impact conversational results.
The ability to run automated tests in the app to ensure no regressions were introduced after a release or hotfix.
The ability to run automated tests in the product to ensure high results before going live.
The ability to ensure the consistency in webchat responses after a release/ any updates to an app.

To create a Tests Suite, add either Requests or Knowledge Base Articles to the Test Suite Definition. Then run the Test Suite Job to see if your application or bot changes have affected the bot execution.

For more details and Setup Instructions, see Set Up Your Test Suites.

Enhancements

The following enhancements have been added to the Aisera GenAI Platform in this release.

Application/Bot Details

The following enhancements have been added to Application/Bot Details in this release.

Updated Bot Persona - Agent Response Format

In previous releases, when you chose the View Policy button on your bot Details page, you could see a parameter called, Agent Persona Snippet, that described the persona for your bot.

With this release, the setting has been renamed to Agent Response Format Instructions and allows you to specify instructions for the bot response.

The Aisera bots now support an app policy variable where custom instructions can be entered to fine tune the generated LLM output.

These instructions can be appended to the standard generation prompt. This way, the change will not impact other bot behavior:

It will not be lost if the app is switched to a different LLM
It will not inadvertently impact other features or data
Any product updates to the prompt will be applied correctly to the app (regardless of the customization)

This variable allows you to provide context and tone for the conversation.

Example App Policy - “Please keep the tone formal. Never use bold or italics formatting. If the context includes any instructions, provide your response in a step-by-step manner using bullet points”

Workflows

The following enhancements have been added to Workflows in this release.

Workflow Errors Visualization

When you are testing your workflow, in the AI Workflow Studio, error messages now show up in a red box, and the node with the error has a black outline.

Knowledge Base Article Generation

The following enhancements have been added to Knowledge Base Generation in this release.

Download Tickets from Total Tickets Data Point in Data Processing Funnel

You can now download a CSV file containing ticket details directly from the 'Total Tickets' step in the data processing funnel.

To Download a CSV file with Ticket Details:

Go to Content Generation > Knowledge Generation
Select a job run executed after April 23, 2025 (when funnel feature was added).
Click on ‘Data Processing Funnel’
In the funnel, select the first step: Total Tickets
A CSV file will automatically load, listing all ticket details available in the configured data sources at the time of execution.

Editable Document Titles

You can now edit the title of a document directly within the Aisera Admin UI.

To Edit a Document Title:

Navigate to Content Generation → Knowledge Generation.
Click on any document.
An edit icon will appear next to the document title.
Click the edit icon to open a window where the title becomes editable.
Update the title and click OK.
The updated title will be saved and reflected immediately.

Aisera Play is Live

Features

Analytics

More Context Available for Thumbs Down Feedback