Features

The following features have been added to the Aisera Gen AI Platform in this release.

Analytics

The following features have been added to Analytics in this release.

Ability to Customize Pre-Built Analytics View

This release introduces the option to enable or disable specific widgets, graphs, or metrics on the Pre-Built Analytics page. These changes allow you to control their visibility and query execution for a cleaner navigation and a customizable, performance-optimized experience.

To specify which metrics you want to view:

Choose the Configure button in the upper-right corner of the Pre-Built Analytics window.
Select the sections that you want to see on your dashboard.
Review the selections at the bottom of the list that represent the metrics you have chosen not to view. If you want to add them back to your view, select the checkbox next to the omitted item.

Conversational AI 2.0

The following features have been added to Conversational AI 2.0 in this release.

Bot Creation Defaults to 2.0

When you create an Aisera application/bot (Settings > AiseraGPT > + New AiseraGPT), the bot is created as a Conversational AI 2.0 bot by default.

You can see this setting by looking at the Advanced tab after you choose the pencil icon in the application/bot Details window.

Knowledge Article Images Can Be Used in Bot Responses

If your Knowledge Base Articles have images embedded in the content, then those images may be used in generated RAG responses that are sent to users on Webchat, Teams, or Slack channels.

If you do not wish to use images in generated answers, you can turn OFF this feature on the Conversational AI Policy (Settings >AiseraGPT Details>Conversational AI Policy) page by unchecking the option. You might choose not to use images in your fulfillment answers if you find that images are not relevant to your application/bot users or if the image size changes the formatting in unexpected ways.

Enhancements

The following enhancements have been added to the Aisera Gen AI Platform in this release.

Connectors

The following features have been added to Connectors in this release.

Integrate a Database Using JDBC Connections

You can now choose JDBC options to integrate a database directly to your Aisera Gen AI platform. The JDBC Connectors can connect via any JDBC driver to a database and then ingest data to your Aisera Gen AI platform.

Currently we support and we have tested this Connector with:

Amazon Redshift
Snowflake
Trino
MySQL
MariaDB
PostgreSQL

Like all Aisera connectors, you need to first create an Integration between the JDBC connector and your Aisera Gen AI platform Tenant and then create a Data Source using that Integration.

It is a best practice to create an Aisera Service User to connect to your data source. This user needs Read permission and login credentials for the database.After you’ve created the connection for your Tenant, you can create an application/bot to associate with this Data Source.