Smart Forms

In Service Now serve catalog items as dynamic forms.

Form Intercept

We now have a form intercept feature to help deflect IT issues through KB recommendations after users fill out a form.

Universal Bot

Aisera’s platform now supports a Universal Bot, which can handle requests from various individual bots.

This is useful in scenarios for using a single bot with multiple domains or multiple languages.

Improvements

Full KB Document Serving

Ability to review a full document in Knowledge.

Import/Export Flows with sub-flows

Improved export/import of flows with sub-flows which avoids any previous errors in the system.

Filtering with AMI ID

Now admins can export and filter by AMI ID

Improved and faster filtering

Improved filtering when user types before entity dataset is loaded in the filter dropdown.

Score & Outage Probability user experience improvement

Improved information about score & outage probability in the UI.

Connectors & Integrations

Improvements

SharePoint Parsing

Various improvements to content traversal in Conversation Graph version 3.